Support
Help for the upcoming offline-first ASE study app for iOS and Android. This page stays useful before launch and after the app ships.
Need help with a technical problem, study content, or a store purchase question? Email us and mention FRT Prep in the subject or message. Do not send passwords or payment card numbers.
Email supportOr write to support@flatratetracker.com. You do not need an account to contact us.
Lesson completion, practice answers, exam results, mistake history, and in-progress sessions are stored locally on your device. FRT Prep does not require a CKP or Flat Rate Tracker account, and CKP does not currently operate cloud sync for personal study history.
Studying lessons, practice questions, and mock exams is designed to work offline once content is on the device. Internet access may still be needed for the initial download, app updates, store purchases, and purchase restoration when those features are available.
If a practice session or mock exam is interrupted, FRT Prep is designed to resume the in-progress session from local storage when you return. Timed exams continue counting against their original deadline — leaving the app does not pause the exam timer.
Uninstalling the app, clearing app storage, losing a device, or restoring a backup that does not include local app data may permanently erase study progress. OS backups (Android Auto Backup / device transfer, or iCloud Backup / Quick Start) may help when enabled and eligible, but transfer to a replacement device is not guaranteed. Prefer keeping the app installed and backups enabled before you change phones.
Planned coverage rolls out over time. Not every certification below is guaranteed at launch.
When paid unlocks are offered, they are intended as one-time certification unlocks processed by Apple or Google — not CKP-managed subscriptions. Pricing and availability will appear in the store listing and in-app purchase screens when those products are offered. FRT Prep is still upcoming; paid unlocks may not be available yet.
RevenueCat is used to help manage store entitlements so unlocks can follow the Apple or Google account that made the purchase. Purchase records are handled by Apple, Google, and those providers under their own terms.
When store purchases are live, restore them using the same Apple ID or Google Play account that bought the unlock, through the store’s purchase history / restore tools and any in-app restore control offered for real store purchases. Until purchases ship in a public release, in-app “restore” controls may only apply to preview/simulated unlocks and do not change a real store purchase.
Found an incorrect answer, unclear explanation, outdated technical information, or a typo? Email support and include the certification (for example A1), question or lesson reference if you have it, and a short description of the issue. No account is required.
Report a content issueFRT Prep is an independent study application developed by CKP Capital, LLC. It is not affiliated with, sponsored by, approved by, or endorsed by the National Institute for Automotive Service Excellence (ASE). ASE certification names are used only to identify the exams this educational material is intended to help you prepare for. FRT Prep is not an official ASE product, does not contain actual ASE exam questions, and does not guarantee that you will pass any certification examination. Full legal terms are on gockp.com/terms.
No. FRT Prep is designed for offline-first study without a CKP or Flat Rate Tracker account.
FRT Prep is coming soon to iOS and Android. This support page is available before launch so store listings and users have a stable place for help and policies.
Not through a CKP study account. Progress stays on the device. OS backups may transfer data when eligible, but that is not guaranteed.
No. When paid unlocks are offered, they are planned as one-time certification unlocks through Apple or Google, not recurring CKP subscriptions.
Legal documents for CKP products, including FRT Prep, are hosted centrally by CKP Capital.